”Forgot Password/Username Feature” - Never Received Email

I tried to use the ”Forgot Password/Username Feature” but I never received an email.

Josh Capon
Written by Josh CaponLast update 2 years ago

Sometimes, users who use our "forgot my password/username" button report finding our messages in their spam folders. Please don’t forget to check your spam or promotions folder if you do not receive an automatically generated message from us right away.


Furthermore, some school districts’ email servers prevent users from receiving automatically generated messages and/or messages from unknown senders. When this happens, the email bounces back to us immediately and it will never make it to your inbox or your spam filter at all. We have no way of working around these security filters, so please inquire with your school’s or district’s IT personnel if you suspect that your incoming mail is being filtered.


You can always contact us at support@ReadTheory.org if you are not receiving our automatically generated password or username reminder emails for any reason. A real, live human will respond to your message within one business day.

Did this answer your question?